Frequently Asked Questions
If you can't find the answer to your question in the list below, get in touch with us here.
- How can I purchase tickets?
iTICKET offers a variety of ways to purchase tickets - phone, web or at an outlet (where available). The most cost effective way to book tickets is usually online using a credit card.
- Can I purchase tickets over the phone?
Yes. Click here or view our phone booking hours, call our booking line on 09 361 1000 or the Freephone number listed on the event advertisement. Some promoters also advertise their own booking number which can be used to book tickets too. Please note that phone bookings are subject to a phone Booking Fee.
- Can I choose my own seat?
Absolutely! iTICKET is one of the first Event Ticketing companies in New Zealand to enable you to do this online! Each event on our website has it's own unique venue layout, depending on whether the promoter wants us to allow you to choose your own seat. Alternatively, for GENERAL ADMISSION events, you simply select how many tickets you require and we do the rest.
- How do I know I have sucessfully chosen a seat?
If the event is in "choose your own seat" mode, simply click any available seats using your mouse - these are in green. If the seat turns red, then you have successfully selected it - no other user will be able to choose it. The seat will remain "selected" for approximately 15 minutes to give you time to either choose more seats, or pay for selected seats.
- What happens if I choose a seat but don't pay for it?
Any selected seats will be held for you for approximately 15 minutes. This gives you time to choose further seats or pay for held tickets. After 15 minutes, any selected seats will be released back into the general pool of tickets for other users to purchase.
- Where can I get the best tickets?
All of our booking options offer you access to the same tickets, so whether you book online, over the phone, or in person, you're guaranteed to get the best tickets possible.
- Can I purchase a door sales ticket at the actual venue?
It is best to purchase your tickets prior to the event to guarantee availability. However, if there are any unsold tickets to an event, these are generally available at the venue approximately 30 minutes prior to the start time. Please note that these will be sold on a "first-in-first-served" basis. If an event is sold out prior to the start time, there will be no tickets available at the door.
- I need access to a wheelchair seat - how do I do this?
If the event has allocated/reserved seating, please call our phone booking line on 09 361 1000 to enquire about wheelchair tickets. Some venues offer dedicated seats/spaces for wheelchairs while others do not. We will be able to let you know what the best option is. Our standard phone booking fee will be waived for these orders.
- What happens if my tickets are lost, stolen or don't arrive?
Tickets are not generally able to be replaced. For General Admission tickets, we recommend you choose courier as the delivery option as if lost in the post, we cannot replace them. Please call us to discuss your options if you need further information.
- What security measures does iTICKET implement in it's systems?
Purchasing tickets online using iTICKET is safe and secure. Information entered during the purchasing process is encrypted using a technology called SSL (Secure Sockets Layer). This widely accepted technology ensures secure commerce transactions on the internet.
- Does iTICKET store credit card details entered during the payment process?
No. Credit card transactions are processed in real-time and once payment is confirmed, credit card details are cleared.
- What happens to my personal details once I register with iTICKET?
- How can I pay for my tickets?
iTICKET accepts payment via VISA, MasterCard, American Express, Q Card (in some circumstances — see more below), and Bill Pay at New Zealand Post Shops. In certain circumstances we are able to accept cheque payments via phone. An additional phone booking fee will be applied to your order in this case.
- How will the charge show up on my credit card?
If paying by credit card, the amount will show on your statement as ITICKET.CO.NZ LTD
- Can I get my tickets before I pay?
Unfortunately, tickets are not able to be given to you unless your order is paid in full.
- How does the NZ Post payment option work?
Book your tickets as usual, either online or over the phone. Once the NZ Post payment option is selected, and the booking is confirmed, tickets will be placed on hold for you for up to three business days to give you time to pay at your nearest Post Shop. You’ll then either be given a reference number by us, or you’ll be emailed a special form to take with you to the Post Shop. Payment can be made by either cash or EFTPOS. Please also note that NZ Post will charge their own $2 admin fee to take your payment. Once you have paid in full, we will be notified automatically by NZ Post and your booking will be completed, and tickets delivered. If you have any difficulties while at the Post Shop, please call us while you’re there on 0508 iTICKET, and we’ll help you out.
- How does the Q Card option work?
To use Q Card online simply select 'Credit Card' as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card). By using Q Card to make online purchases at iticket.co.nz, you receive at least three months no payments and no interest (Payment Holiday) on your purchase. On promotional days (as advertised from time to time) you could get an extended Payment Holiday period. Click here for current offer terms and conditions.
Please note that Q Card is only available as an option when the payment agent on checkout is iTICKET. In some cases where iTICKET doesn't operate as the payment agent, Q Card may not be availble.
- How long does it take to receive my tickets?
This depends on the delivery method:
POST - tickets will usually be received 2 - 3 days after ordering but can take longer for delivery to remote areas or during peak periods.
COURIER - for residential and business addresses in the Auckland area, 1-2 days. All other orders should be received nationwide within 3 days. If your order is worth a large amount of money, we recommend choosing the 'signature required' courier option.
eTICKET - once your order is placed online or over the phone, you should receive your eTicket within 5 minutes. Sometimes your Internet Service Provider may have delays with their email system, and therefore the delivery of your eTicket. If you haven't received you eTicket within 2 hours, please let us know.
- Can I choose to pick my tickets up at the venue?
If a Promoter chooses to offer a 'Venue Pickup' delivery option, this will be offered to you during the booking process.
- Can you notify me when my tickets are sent?
Yes. If you've purchased tickets online, or over the phone (and have provided your email address), we will send you a delivery notification email to let you know that your tickets are on their way.
What is iTICKET's refund policy?
iTICKET generally can not issue refunds or exchanges after a ticket has been purchased. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. If an event is cancelled or postponed without a raindate being offered, or a refund is required by law, liability is limited to refunding the ticket price only. All other fees and charges are non-refundable.
Can I exchange my tickets?
Once tickets are purchased, exchanges aren't usually possible. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. You can call or email us if you wish to discuss further.