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PwC Herald Talks - The Experience Economy
Taking a fresh approach to customer engagement
Wellington
Customers today expect fast, convenient, personalised and consistent brand experiences. For your business to succeed and cut through increasing competition and digital noise, customer engagement must be at the forefront of your strategy. A great experience leads to growth in sales, brand and loyalty. Welcome to tomorrow’s economy!
Find out more at www.pwcheraldtalks.co.nz
Tickets include a stand-up networking breakfast, barista coffee and the opportunity to network with like-minded business professionals.
Event Format
7:00am Registration & stand-up networking breakfast with barista coffee
7:35am MC Welcome (Simon Dallow)
7:40am Keynote Speaker
8:00am Panel Discussion
8:30am Q&A
8:45am MC Wrap Up
9:00am End
Book a corporate bundle and save:
Pay as little as $62 per ticket by purchasing a discounted corporate package:
3 tickets for $216 - save $51
5 tickets for $335 - save $110
10 tickets for $620 - save $270
The full line-up of Panellists will be announced soon. Find out more at www.pwcheraldtalks.co.nz
Keynote Speaker
Caroline Rainsford - Country Director, Google New Zealand
Caroline is the Country Director for Google New Zealand where she is responsible for driving Google’s overall business operation and is focused on helping NZ businesses grow and transform in the digital age. Prior to joining Google, Caroline served as Marketing and Product Director for Latitude NZ (previously GE Capital) as well as Brand Director for their broader AU/NZ region. Before her return to New Zealand in 2013, Caroline worked for Philips Royal Electronics across the Middle East, Turkey and Africa. When she's not helping customers, Caroline spends her time with her husband chasing two young children around the parks and beaches of Auckland. She also loves tennis and is an enthusiastic skier.
Panellists
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Gareth Parry - Partner, PwC New Zealand
Gareth brings arm waving, visualisation, strategic thinking, relentless enthusiasm, and an unwavering focus on great user experiences to PwC digital’s clients. He’s a firm believer that organisations differentiate themselves by the experience they offer employees and customers — and the only way to improve those experiences is through human-centred design. Gareth has spent his working life in the broader design community. He started with a bachelor’s degree in architecture and has since been a graphic designer, consultant, account director, manager, Chief Infographer, CEO, and chair of a district cricket association. Gareth works with organisations to understand problems, uncover opportunities, shape strategies, and implement solutions that deliver useful, usable, delightful experiences. His leadership, visual communication, facilitation, and design-thinking skills help project teams deliver meaningful outcomes for their organisations and customers. He is also a design coach with Better by Design and the Auckland Co-Design Lab. Gareth is always up for a good keen adventure and has hiked pretty much all of New Zealand’s great walks. He also calls himself a big cricket nut.
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Lisa Casagranda – Director, Better for Business, Ministry of Business, Innovation & Employment
Lisa has a Masters of Marketing Management with distinction from Victoria University, and started her consulting career at KPMG Consulting. She specialises in customer-centred channel strategy and design, and has worked across a broad range of private and public sector organisations, helping them realise value through aligning service channels, processes and business outcomes with customer needs. Lisa is an entrepreneur at heart. Having started three businesses, she was awarded Her Business Wellington Businesswoman of the Year in 2009. In 2015, Lisa joined the public sector helping WorkSafe adopt a customer-centred approach to implementing the new Health and Safety at Work Act. Lisa joined MBIE in October 2017, and leads Better for Business – a 10 agency initiative committed to improving the business customer experience with government. Better for Business is about understanding the needs of NZ’s businesses and helping government deliver services in better and smarter ways.
Background on PwC Herald Talks
PwC Herald Talks are a thought-provoking business networking series, now in its fourth year. We’ll continue to hit the road in 2018, with events in Auckland, Wellington and Christchurch.
PwC Herald Talks is designed to give you the knowledge, insights and strategies to grow and diversify in the ever-changing landscape of New Zealand business.
These networking breakfast events discuss current and upcoming trends in business, the future of money, man and machine, transformational conscious leadership, millennials moving up and the next generation moving in, and the experience economy.
Naming Sponsor
Presented by
Event Partners
