PwC Herald Talks - The Experience Economy
Taking a fresh approach to customer engagement

Wellington

Customers today expect fast, convenient, personalised and consistent brand experiences. For your business to succeed and cut through increasing competition and digital noise, customer engagement must be at the forefront of your strategy. A great experience leads to growth in sales, brand and loyalty. Welcome to tomorrow’s economy! 

Find out more at www.pwcheraldtalks.co.nz

Tickets include a stand-up networking breakfast, barista coffee and the opportunity to network with like-minded business professionals.

Event Format

7:00am Registration & stand-up networking breakfast with barista coffee
7:35am MC Welcome (Simon Dallow)
7:40am Keynote Speaker
8:00am Panel Discussion
8:30am Q&A
8:45am MC Wrap Up
9:00am End

Book a corporate bundle and save:

Pay as little as $62 per ticket by purchasing a discounted corporate package:
3 tickets for $216 - save $51
5 tickets for $335 - save $110
10 tickets for $620 - save $270

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The full line-up of Panellists will be announced soon. Find out more at www.pwcheraldtalks.co.nz

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Keynote Speaker

Caroline Rainsford - Country Director, Google New Zealand 

Caroline is the Country Director for Google New Zealand where she is responsible for driving Google’s overall business operation and is focused on helping NZ businesses grow and transform in the digital age.  Prior to joining Google, Caroline served as Marketing and Product Director for Latitude NZ (previously GE Capital) as well as Brand Director for their broader AU/NZ region.  Before her return to New Zealand in 2013, Caroline worked for Philips Royal Electronics across the Middle East, Turkey and Africa.  When she's not helping customers, Caroline spends her time with her husband chasing two young children around the parks and beaches of Auckland.  She also loves tennis and is an enthusiastic skier. 

Panellists

Gareth Parry - Partner, PwC New Zealand

Gareth brings arm waving, visualisation, strategic thinking, relentless enthusiasm, and an unwavering focus on great user experiences to PwC digital’s clients. He’s a firm believer that organisations differentiate themselves by the experience they offer employees and customers — and the only way to improve those experiences is through human-centred design. Gareth has spent his working life in the broader design community. He started with a bachelor’s degree in architecture and has since been a graphic designer, consultant, account director, manager, Chief Infographer, CEO, and chair of a district cricket association. Gareth works with organisations to understand problems, uncover opportunities, shape strategies, and implement solutions that deliver useful, usable, delightful experiences. His leadership, visual communication, facilitation, and design-thinking skills help project teams deliver meaningful outcomes for their organisations and customers. He is also a design coach with Better by Design and the Auckland Co-Design Lab. Gareth is always up for a good keen adventure and has hiked pretty much all of New Zealand’s great walks. He also calls himself a big cricket nut.

Christine Bennett - General Manager Government Information Services, Department of Internal Affairs

Christine’s work experience spans both the private and public sectors. She has a successful track record in marketing, analytics, strategy, product and channel development for small start-ups as well as in the banking and telecommunications industries. Christine joined the Department of Internal Affairs in 2011 working for the Service Delivery and Operations branch of the Department as Director of Branch Development and Support, where (amongst other things) she introduced a strong focus on the citizen through evidence based decision making, user centred design and an agile approach to delivery.  In her role as General Manager in the Government Chief Digital Office, Christine uses this passion combined with digital, to support the public sector to deliver great outcomes for New Zealand and New Zealanders.

Colleen Ryan – Head of Strategy, TRA

Colleen Ryan is the experienced Head of Strategy at TRA. Founder of UK agency TRBI, a pioneering international research and planning agency, where she championed the implementation of insights to guide creative and innovative strategies for clients. Latterly as Head of Strategy for TRA, Colleen continues to incorporate advancements in knowledge into insights practice and activation.

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