Last updated: 19 July 2024
Your privacy is important to iTICKET. Our Privacy Policy tells you what information we collect, what we do with it and your rights to view, correct or change it.
THE INFORMATION THAT WE COLLECT
iTICKET.CO.NZ Limited operates the website www.iticket.co.nz and www.iticket.io, our national call centre and outlets, later referred to as ‘associated services’ below. As part of our operations we may gather the following types of personal information about the users of our services. When we use the term “personal data” we mean “personal information”, “personally identifiable information” or “personal data” as those terms are defined under privacy laws applicable to you.
Personal Information.
This is provided by you when you register for our services.
Required data:
Name
Phone number
Country
Region
Postcode
Password
Optional information:
Date of birth
Gender
Postal address (when ticket delivery is required)
Other non-mandatory information you choose to provide a Promoter or Venue in relation to specific events.
Examples of our services include purchasing tickets or receiving email newsletters. Providing this information is optional for you. However, some services may not be available to you if you choose not to provide it.
Aggregated Data. This information, made up of usage data, is generated by our systems and associated services. Aggregated data does not identify you personally and is not linked to the personal information that you may have provided..
Your personal information and any other information that you provide is held by:
iTICKET.CO.NZ Limited
409 New North Road
Kinglsand
Auckland 1021
New Zealand
WHO WE SHARE THIS INFORMATION WITH:
Primarily, your personal information is only shared with the Promoter and/or Venue of the event you are booking tickets to or entering competitions for. In their agreement with us they confirm that they will only ever contact you only in relation to the specific event you have booked tickets for, if at all.
During the booking process with us, you will be asked whether you would like to opt in to receive information or offers from the Promoter and/or Venue or as specified in the Opt In Messaging displayed online when purchasing, and/or event specific terms and conditions. iTICKET will provide this data to the promoter and they are responsible for lawful usage once they receive it. If you choose to Opt In, this is giving express consent for them to add you to their marketing database. You can choose not to accept this offer and can opt out of their communications at any time by unsubscribing from their newsletters or requesting that they remove you from their database directly with them.
In addition, after completing an order on www.iticket.co.nz, you may occasionally be invited to enter a prize draw or receive a special offer in return for providing your contact details to select third party New Zealand companies of interest. This option is presented by transaction marketing company Rokt and can easily be skipped at your discretion. You can view their privacy policy at https://rokt.com/privacy-policy/. See ‘Opting In and Opting Out’ for more information below.
Aggregated and non-identifiable information may be shared with third-party partners such as advertisers or our promoters to improve our services, reporting and research.
In response to lawful requests by public authorities, including to meet law enforcement requirements, your personal information may be shared with other third parties if we believe in good faith that we are required to do so by law.
HOW DO WE USE YOUR PERSONAL INFORMATION
We collect personal information to provide the best possible service to you while you are using our services. We process data for the following purposes based on our legitimate interests:
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to ensure that content from our site is presented in the most effective manner for you and for your computer;
to tailor your experience on the site;
for data analysis, testing, research, statistical, editorial, feedback and survey purposes;
to comply with legal and regulatory requirements.
We process your personal data for the following purposes based on our performance of a contract:
To verify your identity if you need help with a forgotten password or you are having login problems with one of our services
To process any transactions that you might make on our website or associated services
To help provide any other services that you have requested
To contact you in case of a cancellation or a change in event details
To offer the most relevant information suitable to you and your interests
To tailor your experience to our website
We will process your personal data for the following purposes based on your consent:
For any marketing, promotional, publicity, direct marketing or market research that we might undertake, if you have given express consent to do so. This may include recommendations and communications based on historical purchases, preferences and online behaviour.
For any other purposes for which you have given permission.
ANALYTICS AND ADVERTISERS
We will, when we have the right to do so according to applicable privacy laws, disclose your information to advertisers and advertising networks that require the data to:
understand how you have reached our website and the effectiveness of marketing campaigns (both ours and our Promoters/ Venues)
understand how you are using our website,
select and serve relevant advertising to you and others,
system performance, site optimization and fraud/security purposes.
These third-party advertising companies and analytics providers collect, store and use data by integrating first and third-party cookies and other tracking software on our site.
In some cases these third parties will also use the data that they collect for their own purposes, for example, they may aggregate your data with other data they hold and use this to inform advertising related services provided to other clients and work with other advertising companies and share collected information with such companies as part of the process.
Please see our Cookie Declaration for more information on the third-party advertising companies which collect, use, process and store data about you, and the use of cookies and other tracking technologies on our services.
SECURE ONLINE PAYMENTS
As a standard policy, we do not store or have access to credit card details for the security of our users.
When making a purchase through our website or associated services, your credit card details are securely processed using Stripe or Worldline, which are both PCI-compliant internet payment gateway providers. Transferred data is encrypted over an SSL connection to ensure all transactions are transmitted securely. You can view their privacy policies at stripe.com/nz/privacy and https://www.paymark.co.nz/support/our-fine-print/.
We recommend that you also use best-practice precautions when accessing the internet via public Wi-Fi networks or shared computers to keep your payment information as secure as possible.
Payments through Online Eftpos (Paymark) or any Buy now Pay Later providers are made through their website directly. At checkout you are taken to the payment providers website to input payment information to process your order, then redirected back to iTICKET once payment is complete. All information provided to those third party payment providers is held and managed by them and they are liable to ensure they are compliant with transactional and privacy laws.
OUR ADVERTISERS AND BUSINESS PARTNERS
This Privacy Policy only relates to our website and associated services. Please be aware that our website contains links to other sites that are not owned by us. If you click on one of those links you will be taken to a website that we do not control. We are not responsible for these third party sites so please read their privacy policies carefully before you provide any information to them. This Policy does not apply to the privacy practices of those websites.
OPTING IN AND OPTING OUT FROM COMMUNICATIONS
iTICKET Transactional Emails:
Transactional emails are communications that relate directly to your booking transactions or iTICKET account registration. These include:
Order confirmation and receipt emails
Delivery of eTickets or ePasses
Payment or event reminders
‘Reset password’ emails
One time password emails
ePass sharing notifications
Communication & Account preferences confirmations
or occasional communications that relate directly to the event you have booked tickets to (as requested by the Promoter/Venue) such as:
Last minute venue and/or event information
Notice of show cancellations / refunds
or post-event survey links
As transactional emails are tied directly to the delivery of the tickets you have purchased, you are unable to unsubscribe from these communications as they are intrinsic to our service to you. Apart from occasional post-event survey links, which may occur no later than 3 weeks after any given event that you booked for, you will receive no further transactional emails until the next time you purchase tickets with us.
iTICKET News:
To stop receiving our marketing communications you can opt out via the unsubscribe link in our newsletters, or by logging in to www.iTICKET.co.nz and visiting the My Account section, then clicking the Subscription Preferences tab to manage your subscriptions at any time.
Promoter / Venue communications: To see which Promoters / Venues you have given permission to contact you, simply log in to www.iTICKET.co.nz and visit the My Account section, then click the Subscription Preferences tab, and select the Promoter Communications or Venue Communications tabs to manage your subscriptions at any time.
By opting out of Promoter/Venue communications through the iTICKET website, your details will no longer be made available to them. However, if they have already added your details to their mailing list database, you may also need to unsubscribe from their future email communications via their unsubscribe link or by contacting them directly.
Third party Advertisers: If you opted in to hear from any businesses via a post-purchase offer presented by transaction marketing company Rokt and no longer wish to be on their database, you can send an email to privacy@rokt.com with the subject “Opt Out”. For more information please visit their privacy policy at rokt.com/privacy-policy.
DATA RETENTION
We retain the personal data we collect from you in order to provide services and fulfil transactions that you requested, and for other necessary purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements, and for fraud prevention and related security purposes. In determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from authorised use or disclosure of the information, the purposes for which we process the information, applicable legal requirements, and our legitimate interests. For example, we retain your email address as an authentication credential (where applicable) as long as you have an account with us and an additional period of time after that for our legitimate interests and for our fraud and legal compliance purposes. If you opt out of email marketing, we maintain your email on our suppression list for an extended time to comply with your request. We may delete or de-identify your information sooner if we receive a verifiable deletion request, subject to exemptions under applicable law. We may retain cached or archived copies of your information.
YOUR PRIVACY RIGHTS
In addition to the other rights and choices described in this policy, depending on your jurisdiction, you may have the right to make certain requests regarding your personal data. Specifically, you may have the right to ask us to:
inform you about the categories of personal data we collect or disclose about you; the categories of sources of that data; the business or commercial purpose for collecting your personal data; and the categories of third parties with whom we disclose personal information.
provide you access to and/or a copy of certain personal information we hold about you.
correct or update personal information we hold about you.
delete certain personal information we have about you.
not to process your personal information for the legitimate interests that we have set out above. In certain circumstances we may not be able to stop using your personal information but, if that is the case, we'll let you know and tell you why.
provide the personal data that you have provided to us in a structured, commonly used and machine-readable format to another entity.
opt out of the processing of your personal data for purposes of profiling or for making decisions that produce legal or similarly significant effects, if applicable.
opt out of “sales” of your information and “sharing/use of your information for targeted advertising”.
lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data.
As provided in applicable law, you may also have the right to not be discriminated against for exercising your rights. Certain information may be exempt from your requests under applicable law. For example, we need to retain certain information in order to provide our services to you. We also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address.
Depending on your jurisdiction, you may be permitted to designate an authorised agent to submit certain requests on your behalf. In order for an authorised agent to be verified, you must provide the authorised agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorised agent’s request.
Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. If we deny your request, we will provide you with information on how to appeal the decision, if applicable, in our communications with you.
To request a copy of your personal data:
For a copy of the personal data we have stored against your iTICKET Account, please contact our Privacy Officer at privacy@iTICKET.co.nz with your request.
To update your details:
Simply log in to www.iTICKET.co.nz and visit the My Account to edit your profile at any time.
Closing your account / Erasing your personal data:
If you wish to close your iTICKET account and have us delete any personal data stored against your purchase history, simply email our team on support@iticket.co.nz to make this request and we will do so, provided the erasure does not contravene any applicable laws. See ‘Opting In and Opting Out’ for more information on how your personal data may still be available to Promoter / Venue or third party databases if you have opted in to hear from them prior to making your deletion request.
Please note that if you have purchased tickets to an event that has yet to take place, erasing your data will mean we will be unable to contact you in the event of a show cancellation or to provide any information pursuant to your purchase, therefore it is recommended that you wait until after your event has passed before requesting that we close your account / erase any personal data.
To update and manage your details and newsletter subscriptions at any time, log in to the My Account section of www.iTICKET.co.nz or contact our Privacy Officer at privacy@iticket.co.nz, phone +64 (9) 361 1000.
INTERNATIONAL TRANSFERS
Individuals (especially within the United Kingdom or the European Economic Area, or “EEA”) should be aware that we and other third party recipients of their personal information will not be located within your jurisdiction or within the UK or EEA. For instance, personal data may be transferred to New Zealand in connection with the purposes stated above. Steps will be taken to protect your personal information in that instance that are consistent with applicable law, for example entering into contractual clauses which mirror the European Commission standard contractual clauses.
UPDATES TO THIS PRIVACY POLICY
We reserve the right to change this policy from time to time. The most up to date version of this policy will be available from the footer of our website, or from www.iticket.co.nz/home/privacy-policy
Last updated 19 Jul 2024