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FAQs
Tickets
My name is on all the tickets, will my friend/colleague/family member be able to use this ticket?
What happens if my tickets are lost, stolen or don't arrive?
I need access to a wheelchair seat - how do I do this?
Can I purchase a door sales ticket at the actual venue?
Where can I get the best tickets?
What happens if I choose a seat but don't pay for it?
How do I know I have sucessfully chosen a seat?
Can I choose my own seat?
Can I purchase tickets over the phone?
How can I purchase tickets?
Security
What happens to my personal details once I register with iTICKET?
Does iTICKET store credit card details entered during the payment process?
What security measures does iTICKET implement in its systems?
Payment
Can I get my tickets before I pay?
How does the bank transfer payment option work?
How will the charge show up on my credit card?
How can I pay for my tickets?
How does the Laybuy™ payment option work?
How does the standard layby payment option work?
Deliveries
I've received my eTickets, do I have to print them?
Can you notify me when my tickets are sent?
Can I choose to pick my tickets up at the venue?
How long does it take to receive my tickets?
Refunds
Can I exchange my tickets?
What is iTICKET's refund policy?
ePass
How do I resell an ePass ticket with others?
My ePass Ticket shows the wrong date / time
In the event of a refund being required, who receives the funds on a shared ePass ticket?
Predetermined Postponement date terms
Can I exchange ePass tickets?
I’ve changed my mind! Can I cancel a Ticket Share?
Max ticket share limit reached. What can I do?
Tickets shared to wrong email address
My friend has lost their invite. Can I resend it?
What happens if my friend does not accept my Ticket Share?
Do I have to share tickets to the people I am arriving with?
I can’t find my ePass Ticket
Someone has shared an ePass ticket with me - what do I do?
How do I share an ePass ticket with others?
Why do I need to show ID with my ePass?
What is an ePass?