Last updated: 14 July 2026
Your privacy is important to iTICKET. Our Privacy Policy tells you what information we collect, what we do with it and your rights to view, correct or change it.
iTICKET.CO.NZ Limited operates the website www.iticket.co.nz and www.iticket.io, our national call centre and outlets, later referred to as ‘associated services’ below. As part of our operations we may gather the following types of personal information about the users of our services. When we use the term “personal data” we mean “personal information”, “personally identifiable information” or “personal data” as those terms are defined under privacy laws applicable to you.
Optional information:
Examples of our services include purchasing tickets or receiving email newsletters. Providing this information is optional for you. However, some services may not be available to you if you choose not to provide it.
Your personal information and any other information that you provide is held by:
iTICKET.CO.NZ LimitedPrimarily, your personal information is only shared with the Promoter and/or Venue of the event you are booking tickets to or entering competitions for. In their agreement with us they confirm that they will only ever contact you only in relation to the specific event you have booked tickets for, if at all.
During the booking process with us, you will be asked whether you would like to opt in to receive information or offers from the Promoter and/or Venue or as specified in the Opt In Messaging displayed online when purchasing, and/or event specific terms and conditions. iTICKET will provide this data to the promoter and they are responsible for lawful usage once they receive it. If you choose to Opt In, this is giving express consent for them to add you to their marketing database. You can choose not to accept this offer and can opt out of their communications at any time by unsubscribing from their newsletters or requesting that they remove you from their database directly with them.
In addition, after completing an order on www.iticket.co.nz, you may occasionally be invited to enter a prize draw or receive a special offer in return for providing your contact details to select third party New Zealand companies of interest. This option is presented by transaction marketing company Rokt and can easily be skipped at your discretion. You can view their privacy policy at https://rokt.com/privacy-policy/. See ‘Opting In and Opting Out’ for more information below.
Aggregated and non-identifiable information may be shared with third-party partners such as advertisers or our promoters to improve our services, reporting and research.
In response to lawful requests by public authorities, including to meet law enforcement requirements, your personal information may be shared with other third parties if we believe in good faith that we are required to do so by law.
We collect personal information to provide the best possible service to you while you are using our services. We process data for the following purposes based on our legitimate interests:
We process your personal data for the following purposes based on our performance of a contract:
We will process your personal data for the following purposes based on your consent:
We will, when we have the right to do so according to applicable privacy laws, disclose your information to advertisers and advertising networks that require the data to:
These third-party advertising companies and analytics providers collect, store and use data by integrating first and third-party cookies and other tracking software on our site. This includes the use of social media pixels (such as Meta or TikTok pixels) and tags (like Google Tag Manager). These tools allow us and our event promoters to track website behaviour to measure ad performance and deliver targeted retargeting advertisements across other platforms and websites.
In some cases these third parties will also use the data that they collect for their own purposes, for example, they may aggregate your data with other data they hold and use this to inform advertising related services provided to other clients and work with other advertising companies and share collected information with such companies as part of the process.
Depending on the specific iTICKET service or partner site you are using, you may be presented with a specific Cookie Declaration (such as Cookiebot) providing detailed information on the tracking technologies in use. Where a separate declaration is not present, please be aware that we and our third-party partners still utilise cookies to ensure the proper functioning of our platform, measure performance, and serve relevant content.
As a standard policy, we do not store or have access to credit card details for the security of our users.
When making a purchase through our website or associated services, your credit card details are securely processed using Stripe or Worldline, which are both PCI-compliant internet payment gateway providers. Transferred data is encrypted over an SSL connection to ensure all transactions are transmitted securely. You can view their privacy policies at stripe.com/nz/privacy and https://www.paymark.co.nz/support/our-fine-print/.
We recommend that you also use best-practice precautions when accessing the internet via public Wi-Fi networks or shared computers to keep your payment information as secure as possible.
Payments through Online Eftpos (Paymark) or any Buy now Pay Later providers are made through their website directly. At checkout you are taken to the payment providers website to input payment information to process your order, then redirected back to iTICKET once payment is complete. All information provided to those third party payment providers is held and managed by them and they are liable to ensure they are compliant with transactional and privacy laws.
This Privacy Policy only relates to our website and associated services. Please be aware that our website contains links to other sites that are not owned by us. If you click on one of those links you will be taken to a website that we do not control. We are not responsible for these third party sites so please read their privacy policies carefully before you provide any information to them. This Policy does not apply to the privacy practices of those websites.
or occasional communications that relate directly to the event you have booked tickets to (as requested by the Promoter/Venue) such as:
As transactional emails are tied directly to the delivery of the tickets you have purchased, you are unable to unsubscribe from these communications as they are intrinsic to our service to you. Apart from occasional post-event survey links, which may occur no later than 3 weeks after any given event that you booked for, you will receive no further transactional emails until the next time you purchase tickets with us.
We will never use this channel to send you promotional or marketing material without your explicit prior consent.
Opting Out: You can opt out of these transactional SMS messages at any time by replying "STOP" to any message you receive. Please note that if you choose to opt out, you accept the risk that you may miss critical, last-minute information regarding your events. We will continue to send these notifications to your registered email address.
We retain the personal data we collect from you in order to provide services and fulfil transactions that you requested, and for other necessary purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements, and for fraud prevention and related security purposes. In determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of the information, the purposes for which we process the information, applicable legal requirements, and our legitimate interests. For example, we retain your email address as an authentication credential (where applicable) as long as you have an account with us and an additional period of time after that for our legitimate interests and for our fraud and legal compliance purposes. If you opt out of email marketing, we maintain your email on our suppression list for an extended time to comply with your request. We may delete or de-identify your information sooner if we receive a verifiable deletion request, subject to exemptions under applicable law. We may retain cached or archived copies of your information.
In the unlikely event of a privacy breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner in accordance with the New Zealand Privacy Act 2020.
In addition to the other rights and choices described in this policy, depending on your jurisdiction, you may have the right to make certain requests regarding your personal data. Specifically, you may have the right to ask us to:
As provided in applicable law, you may also have the right to not be discriminated against for exercising your rights. Certain information may be exempt from your requests under applicable law. For example, we need to retain certain information in order to provide our services to you. We also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address.
Depending on your jurisdiction, you may be permitted to designate an authorised agent to submit certain requests on your behalf. In order for an authorised agent to be verified, you must provide the authorised agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorised agent’s request.
Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. If we deny your request, we will provide you with information on how to appeal the decision, if applicable, in our communications with you.
Individuals (especially within the United Kingdom or the European Economic Area, or “EEA”) should be aware that we and other third party recipients of their personal information will not be located within your jurisdiction or within the UK or EEA. For instance, personal data may be transferred to New Zealand in connection with the purposes stated above. Steps will be taken to protect your personal information in that instance that are consistent with applicable law, for example entering into contractual clauses which mirror the European Commission standard contractual clauses.
We reserve the right to change this policy from time to time. The most up to date version of this policy will be available from the footer of our website, or from www.iticket.co.nz/home/privacy-policy